Terms & Conditions

Purchases made online on this site imply acceptance of the following dispositions: Any order made on the website must follow these conditions.
The customer declares that he has read and accepted the rights and related obligations.  By clicking on the "buy" button during the ordering process, the customer declares to accept fully and without reserve the whole of the present general conditions of sale.

In the event that the product purchased is not available, the customer will be notified by e-mail and his order will automatically be canceled. The customer can then:

- Either choose another item on My Piece Of Star website
- Either be refunded in full within seven (7) days of the application.

The time it takes to manufacture and / or ship the ordered item can vary from three (3) to thirty (30) working days. The usual time for a box set to be shipped is three (3) days. For a necklace, it might vary from three (3) to thirty (30) days.   The items within the capsules are genuine. An authenticity certificate is provided with each box set. Each box set features a card and a capsule referring to the same serial number. The serial numbers are saved in our files. If one were to buy a box set from someone else than My Piece Of Star, there is a risk that it would be fake. In that case, My Piece Of Star can not be held responsible.       

A My Piece Of Star capsule is a hand made item and the production process lends itself to small variations.  All capsules are sold "as-is" and by purchasing a My Piece Of Star capsule, you acknowledge that such variations can occur. Such variations highlight the artisanal nature of the project, as each capsule is hand-crafted and absolutely unique.    

There are no additional fees regarding the suggested sizes of our necklaces. However, if the chosen necklace size does not fit once delivered, additional fees might be charged. Shipping fees will be charged for returning the necklace. Adjustments is free for one (1) modification of one (1) size when providing a copy of the invoice within 30 days of purchase. 

Canadian federal and provincial taxes are applicable at the time of purchase and will be indicated on the invoice and charged to the customer. The applicable duties and import brokerage fees shall be paid by the customer and payable by the latter to the same institutions.

We do our utmost to show the products on the website as faithful as possible. However, it is possible that the customer's perception does not correspond totally to the product. In the event of non-compliance, the customer may return it to us within twenty (20) days of receipt of the goods by contacting Customer Service. The customer can then request a credit or exchange the item for another product, within the limit of available stocks. As the box sets are made in limited quantities, My Piece Of Star might not be able to provide an exchange. 

- The item  must be in new condition, without any degradation. It must not have been worn, engraved, or modified in any way. An inspection will be made by our experts upon receipt of the return. Exchange or credit may be denied in some cases.
- Return merchandise in its original packaging in a safe manner, including the purchase invoice.
- Ship your prepaid package within ten (10) days of receipt of the goods   Once the items are received, our experts will inspect the condition, and if the item meets the return requirements, it will be exchanged or credited as per your request. You will be notified by e-mail of the decision.

A period of seven (7) days is requested after receipt of the returned goods to our premises before proceeding with the exchange or the credit. This will be done on the same card used for the purchase.

All products offered on this site are warranted against manufacturing defects as stipulated in Canadian laws. Loss of stone, pearl, or other damage to the article will be examined by our experts, and if it ensues that this is not a break, but a defect, it will be repaired or exchanged within three (3) month following the purchase. Wear, scratches, breakage and deformation resulting from use are not covered by this warranty,

We are committed to respect the confidentiality of the personal data given by the customers on the website. This information will,  in no way be sold to third parties, and will be protected as best as possible in the normal limitation of the internet.

E-mail addresses will be by My Piece Of Star to inform customers about news, promotions, or events that may be of interest to them. You may at any time request that your email address be removed from the mailing list either by phone or  e-mail.

The online payment page on which the customer enters his / her banking information is secured using a padlock in your URL address bar and will only be used for payment of the current invoice.

Despite the utmost care taken to avoid any errors, some may happen and the jewelry store can not be held responsible for price or other errors on this website when orders are made.   Customers personal information is collected by: Receive our promotions form Place an order form   

Intellectual property rights    
We use this personal information for: Order follow up Information / Special offers Statistics Contact    

Right to oppose and withdraw  
The right to oppose means that customers can refuse that their personal information is used for certain purposes when collected. The right to withdraw means that customers can ask that My Piece Of Star to no longer use their personal information in a contact list for example. To do so, write to: info@mypieceofstar.com    

Collected customers personal information is kept in a safe place. People working for us must respect the confidentiality of this information. 
To ensure security, we use these means: 
SSL protocole (Secure Sockets Layer) 
SET protocole (Secure Electronic Transaction) 
Access control – authorized people 
Identification / Password Firewalls    

My Piece Of Star is dedicated to maintain a high level of confidentiality by integrating the latest technological innovations to ensure confidentiality of the transactions. However, there is always a risk when transmitting personal information on the internet.